We have tried to anticipate any questions you may have, but if you have a query that is not covered here, please contact us so we can help you, and add your question to this page, as you can be sure if you are thinking it, then someone else probably is too.

What formats do you offer?

We offer our designs in

• Brother (PES)
• Husqvarna/Viking (HUS)
• Janome (JEF)
• Pfaff (VIP) 

We can convert to many other formats (sorry not ART), but have found these 4 formats to be the most common required, so e-mail us, if you would like another format.

To get your required format, be sure to use the buttons like this (linked on each page) if not, your designs are automically sent in PES

Add HUS to cart

Add  JEF to cart

Add PES to cart

Add VIP to cart

 

What payment options do you offer?

We use the services of Paypal - American Express, Mastercard and Visa.

For our New Zealand customers, in addition to Paypal/Credit card, we offer direct On line banking to Kreative Kiwi bank account.

 

 How do I pay by online banking (New Zealand only)?

Click here for a step-by-step guide

 

 How do I pay by Credit Card or Paypal?

Click here for a step-by-step guide

 

 How will I get my designs?

Paypal/Creditcard  

• Once payment confirmed (usually instantaneously), you receive an e-mail from Kreative Kiwi with the attached zipped e-mail design file   

On-line Banking (New Zealand) only

• Once payment confirmed from bank, Kreative Kiwi will send you an e-mail with an attached zipped e-mail design file.

 In the unlikely event of a problem with your instant e-mail, please contact us, and we can send you a zipped e-mail file within 24 hours of your contact.

 

What does my design set consist of?

• An embroidery design file in either HUS, JEF, VIP or PES
• A PDF document for each design giving details of Madeira Rayon embroidery thread colour, number and what each color covers
• A picture (JPG) of each design

 

Can I sell items using your designs?

We are more than happy for you to use our designs on any products you create. We would love you to send us pictures of your creations that we can add to our gallery for others to admire and gain inspiration from.  If you intend to 'mass market' your products, then please contact us, so we can discuss a commercial license.

 Copyright

The usual copyright restrictions apply.  Copying or sharing embroidery designs is a violation of copyright, and is illegal, so please do not share our designs - even freebies.  We spend an incredible amount of time and energy to create these designs, and feel they are affordable for everyone.  You are welcome to 'edit' our designs for your own personal use, but do not then on-sell those designs as your own.

The legal bit:
All text, images, drawings and sounds and other materials created by Kreative Kiwi Embroidery are subject to Copyright and other intellectual property rights. These materials may not be copied for commercial or personal use or distribution or otherwise modified or re posted to other sites without the express permission from the creator of said embroidery designs. This includes any and all of the code used to produce the designs.
You are permitted to use the designs to create garments for resale you are not permitted to resell the design collections or CD's or individual designs on any auction site or anywhere without the permission of the owner.
These materials may not be copied for commercial or personal use or distribution or otherwise modified or reposted to other sites without the express permission from the creator of said designs. This includes any and all of the code used to produce this site

Refunds/Exchanges

We do not offer refunds or exchanges on our design files.  Due to instant downloads and the ability for designs to be reproduced, as per most items of this type of electronic nature, we will not offer a refund.

If however you have any problems with our files, please contact us, as we will always work with you to ensure you are happy with our product.  If you receive a corrupt or having missing data in your download (we all know what computers are like), we will send you a copy of your design file by e-mail.